卢尔德停机信息

Guthrie Lourdes has been experiencing network and system disruptions since Wednesday, 5月8日 when a cyber event impacted Ascension, 它的前母公司. Guthrie Information Technology severed Lourdes connections with the affected Ascension systems, and no other Guthrie facilities have been impacted by this event.

Lourdes Hospital and clinics are open and caring for patients. The Lourdes Hospital Emergency Room is open and will never turn away patients seeking care. Our team is focused on providing uninterrupted, high-quality care and service even as they work to establish alternative processes during this disruption.

Although Lourdes became part of The Guthrie Clinic in February, the hospital and associated clinics maintained some temporary linkages to the Ascension network while a permanent and organized migration to Guthrie systems can be phased in. This cyber event took place before a full transition could be completed.

每日更新

5月13日

Lourdes retail pharmacies are open but unable to fill prescriptions. 病人 should call their provider's office for a paper prescription, which can then be filled at another retail pharmacy, including Guthrie Sayre and Guthrie Corning Hospital.

5月10日

Phone lines with Lourdes practices are open for incoming and outgoing calls, 然而, employees are unable to access voicemail messages.

  • The hospital ED remains open and will never turn patients away.
  • 病人 should not leave voice messages or use the patient portal at this time for any form of communication; instead, please continue to call back until your call is answered.
  • At this time appointment requests, messaging and prescription renewals are disabled in the Lourdes Patient portal. Please call your providers' office for these need

5月8日

Guthrie Information Technology became aware that some Ascension applications were not responding as expected. Out of an abundance of caution, Guthrie severed connections with these Ascension systems.

Has patient health information been compromised?

Guthrie is working with Ascension to understand the scope of the event they’ve experienced and its impact on our patient information. 我们是 fully committed to serving our patients and minimizing care delays as we navigate what this interruption to Ascension systems means, 我们的首要任务仍然是 to ensure the highest levels of quality and patient safety. Our patients' information is a critical priority.

Is it safe to seek care at Lourdes locations?

是的. These events have resulted in interruptions to clinical and communications systems at Lourdes Hospital and clinics. However, processes are in place to continue to provide vital patient care. 病人 should not avoid seeking care, especially in case of an emergency.

When will systems be available again?

我们是 working to understand the scope of this event and when services may be restored. We will provide updates to our patients as more information becomes available.

Is the Lourdes ED accepting patients?

是的. 病人 are never turned away from Guthrie Lourdes Hospital or the emergency department.

卢尔德的分店还开门吗?

Lourdes locations will remain open. Current impacts to patients include:

  • Lourdes retail pharmacies are open but are unable to fill new or refill requests. 病人 should call their provider to either call in a prescription to another pharmacy or to receive a paper prescription to another retail pharmacy.
  • Lourdes outpatient labs remain closed. Again, patients should call their provider for a paper order. Guthrie labs at the following locations are available to patients:
    • Guthrie Vestal, 2517 Vestal Parkway East (next to Taco Bell)
    • Guthrie Owego Route 38, 1246 状态 Route 38
    • Guthrie Cortland, 3993 West Road

Are other Guthrie locations affected?

No impacts to the other Guthrie locations have occurred and the strength of Guthrie as the largest regional system has been to fully support the needs of Lourdes and patients under Lourdes care to minimize any disruption.

Where can I go for more information?
病人 with questions should call 607-798-5320.